In a strategic partnership announced today, Toshiba (OTC:TOSYY) Global Commerce Solutions (Toshiba) is teaming up with Digitate, a SaaS-based enterprise software provider, to offer next-generation store support services to retailers across Europe. The partnership will leverage Digitate's AI-driven platform, ignio™ AIOps, to provide class-leading support across a full multi-vendor retail store environment.
The collaboration aims to ensure resilient operations for critical business functions of Toshiba's customers by automatically identifying and diagnosing issues, proactively resolving them, and helping predict and prevent future problems. Ritu Dubey, Global Head of New Business Sales and Market Development at Digitate, stated that this partnership provides the technology backbone for Toshiba's Connected Services offering, transforming their Command Center operations and enhancing service delivery for its retail customers.
In April 2023, Digitate deployed ignio™ at Toshiba in just 21 days, showcasing the swift time-to-value that Toshiba's customers throughout Europe can expect when opting for their intelligent Connected Services. Margriet van Schaik, VP of Services at Toshiba in Europe, noted that the ignio™ AIOps technologies allow them to innovate continuously in a competitive store services market. The expansion of the Connected Services offering recognizes the complexity of retail stores and the technologies retailers deploy beyond Toshiba's own.
In addition to enhancing operational efficiency, Jules Harms, Director of Professional Services at Toshiba in Europe, highlighted that the use of AI-enabled analytics can proactively address issues before they disrupt retail store operations. This not only improves the customer experience but also reduces carbon emissions through fewer physical engineer visits to stores.
In tandem with these developments, Toshiba Gulf recently launched an ambitious "Build Your Own Data Centre (BYODC)" initiative aimed at educating and empowering channel partners and enterprise clients. The initiative emphasizes the importance of setting up own data centers and enhancing enterprise server storage systems and cloud storage capabilities. As of 2021, approximately 63% of data storage worldwide still relies on traditional hard disk drives (HDDs), but the landscape is evolving with SSDs expected to claim a 16% share of data storage by 2025.
Santosh Varghese, the VP of Toshiba Gulf, underscored the need for businesses to invest in the right kind of storage. He emphasized that an educated channel and business entities can better address specific market requirements, such as surveillance, backup, and big data storage which will enhance market growth. Toshiba's BYODC initiative aims to equip businesses with the tools they need to adapt to a data-driven future while optimizing costs and performance.
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